If you’re someone who uses an app for text-to-speech or photo-to-speech to communicate, such as APP2Speak, you’ve probably had many poor customer service experiences when dealing with businesses, either in person, on the phone, or online. Now, I understand that this...

Let me tell you a funny story. I once had a client who was using a photo-based app (APP2Speak) to communicate, and his wife helped him to create custom photo pages in the app. He had her take a picture of beer in a mug and when he selected it, the app would say, “Beer...

Not that many years ago, it was difficult for people with speech and communication impairments to find good apps to communicate their daily wants and needs. Sure, speech boards were in common use, and they were helpful, but also limited. Many of the speech assistance...